New Deal Complaints
Complaints
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The reason why A4e has moved away from supporting charities is because they have started their own business ‘FSI’ Foundation for Social Inclusion where A4e collects and keep all the funds and take admin charges. Another stream of revenue for Emma Harrision.
I’m looking for advice re a complaint about Remploy / Pheonix that is not being taken seriously – the complaint started off about an FTA being raised when claiment had a sick note, a Pheonix manager then (incorrectly) stated that the claiment was not eligable for work as ill.
Attemps to complain about that manager were met with repeated insistance from a remploy manager that the claiment meet with the guy she was compaining about. Complaint was then sent to another remploy manager (complaining that asking to meet was an attempt to bully into withdrawing complaint) This manager did nothing -other than to forward e-mail to manager that complaint was about..Remploy complaints proceedure has started – they rule none of the 3 managers were trying to discorage client from complainng- and there was no beed for accusation of bullying to be investigated – HELP (who do I turn to?)
To my understanding an FTA will be raised for Failure to Attend. A sick note gives “good cause” for an failure to attend (FTA).
Before I can advise further I need to know the nature of the “illness” and duration.
If my memory serve me correctly, I recall jobseekers have a 2 week grace period a year where they can be ill (only if genuine) without it affecting their conditions of being Available for Work (AfW) and Actively Seeking Employment (ASE).
To claim Jobseekers Allowance you have to be capable of working as well as AfW/ASE. If the illness is one which acts like a disability then the person shall be unable to claim jobseekers allowance (deemed not capable of work) and would need to claim another benefit of higher amount.
If its nothing serious (which I hope is the case) then as long as its within that 2 week period (including any other periods of illness that year) you are still to be treated as Available for Work and Actively Seeking Employment.
Managers at Flexible New Deal providers such as Remploy, Phenoix, A4e, Reed in Partnership, TNG etc. should not be taking this route of action.
Has the Jobseekers Allowance claim been closed or is there a sanction as a result from it? If this is the case it might be a good option for legal action due to them being negligent and abusing their powers of Employment Officer status.
Hi
Sorry for not getting back sooner. Illness was flu, lasted about 2 weeks. Decision maker said there was no problem. Pheonix manager got some coaching and counciling.
The issue of them trying to discourage complaints rumbles on. There investigation said:
“In the time following this Mr Kh did not intentionally avoid correspondence with you but deferred to Miss Ka who had explained to him that she would deal with the matter. Mr Kh realised this matter as being very important but understood that it was being dealt with by Ms Ka.
We apologise if this was not clearly explained to you as we do agree that Mr Kh should have acknowledged the email and point out that this had been forwarded on accordingly. This process has now been discussed with, and is understood by, Mr Kh. We find no reason why Mr Kh tried to discourage the complaint.”
I have asked – In what world do you, having acknowledged that he just forwarded the e-mail to the person being complained about ( without even acknowledging receipt) declare that they did nothing to discourage the complaint????