Flexible New Deal: Customer identity checks
Post Categories: Flexible New Deal
Tags: 0800 854 440, DWP, Flexible New Deal, Flexible New Deal Guidance, Flexible New Deal Provider Guidance, jobcentre Plus, National Benefit Fraud Hotline, Provider Guidance
Flexible New Deal Guidance
Customer identity checks/fraud action
14.14. It is important that in any communications with customers you verify the customers identity, ensuring that you are satisfied the customer is who they say they are.
These checks could include asking the customer to state their:
- full name;
- date of birth;
- address; and
- National Insurance number.
14.15. You may also decide to request further information such as details that were included within the original referral from JCP such as:
- a customers preferred employment goals; or
- details of a customer’s previous 2 periods of employment
14.16. It is your responsibility to carry these identity checks and you may decide to use a combination of this information to verify identity.
14.17. If you suspect someone is impersonating a customer fraud action should be taken. The National Benefit Fraud Hotline (0800 854 440) is a government service for the confidential reporting of benefit fraud. Reports of suspected fraud can be made by post, over the telephone or online.
Flexible New Deal Customer Identity Check Issues
If your Provider strictly follows the Provider Guidance, when they phone you they will be likely to ask you private information which could be used for Identity Theft. This is a big concern although the concept is good hearted to ensure you are who you say you are.
Link Summary
- Flexible New Deal: A step back from New Deal?
- A4e to lose Flexible New Deal contract for fraud: other training providers also under investigation
- Flexible New Deal Discussion
- Flexible New Deal: Decision Maker exchanging information with Providers
- Oh dear, another TNG Flexible New Deal complaint!
- Know Hope? More like No Hope! A4e Flexible New Deal
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i am 6 foot tall, full beard, fat, long hair, glasses. i am distinctive.. the staff member always asks me for my address, all the staff know me there.
Its as if she been programmed into reading a script