Where is the Flexible New Deal Ombudsman?
Post Categories: DWP • Flexible New Deal • Welfare Reform • human rights • uk government
Tags: DWP, Flexible New Deal, Flexible New Deal Ombudsman
So, with Flexible New Deal jobseekers are meant to have the following privileges:
- “Customer Choice“: ability to (in some areas) choose provider
- Receiving a statement: stating expectations, how the provider is paid and how they can complain to the Ombudsman
- Independent Ombudsman: as a last resort to complain to
Flexible New Deal providers get the following extra privileges:
- “Employment Officer” status (can contact a Decision Maker and apply for 6 month sanctions)
Where is the Flexible New Deal Ombudsman?
- When will the Flexible New Deal Ombudsman be available from?
- Will the Flexible New Deal Ombudsman be an independent body or will it be a Supervisory Decision Maker under a different title?
- Will there be a real Customer Charter which a jobseeker can rely on or will it be lightly applied and not regulated apart from the jobseeker expectations?
- At what stage can you appeal to the Flexible New Deal Ombudsman?
- Can you only appeal or complain to a Flexible New Deal Ombudsman after you tried the provider, Jobcentre Plus and DWP Decision Maker (exhausting all the Appeal processes)?
- Can a Flexible New Deal Ombudsman overrule a Decision Maker?
- How many Flexible New Deal Ombudsman’s will there be? Or will it just be one person?
- Will a Flexible New Deal Ombudsman have any power at all or will it be bureaucracy approach into downplaying complaints with a dedicated team designed for the sole purpose of stretching out the appeal process?
- Will the Flexible New Deal Ombudsman regulate the Flexible New Deal providers Employment Officer (EO) powers?
- Will the Flexible New Deal Ombudsman give Flexible New Deal participants the chance to defend themselves from a sanction prior to actually being financially sanctioned?
- Will jobseekers really get a statement explaining how Flexible New Deal providers will be paid considering that the New Deal payment structures were commercial in confidence?
- Will there be any purpose in a Customer Charter? The Jobseekers Agreement already outlines responsibility of the jobseeker.
- If the Flexible New Deal Ombudsman doesn’t rule in your favour can you ask for another opinion?
- What timescales will there be when dealing with the Flexible New Deal Ombudsman? Many ombudsman services take between 2-9 months.
- Will the Flexible New Deal Ombudsman require the Jobcentre to pay interest or compensation on late payments due to a dispute?
So many questions…
- Flexible New Deal Ombudsman: Where? New Blog launched
- Flexible New Deal: TNG & YMCA Training approve someone with serious mental health issues to Dencora House
- Flexible New Deal: Who can award sanction doubts?
- New Deal Scandal & Welfare Reform: network snippet
- New Deal Scandal & Welfare Reform: network snippet
- 98% of Jobcentre Plus formal feedback are complaints
7 Responses to “Where is the Flexible New Deal Ombudsman?”
- Flexible New Deal: what you can expect and what we expect from you « Flexible New Deal Providers and Information
- Flexible New Deal: how flexible? | Flexible New Deal Scandal
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STOP COMLININ AN GET A FUCKIN JOB MATE!
Flibbert
There are plenty of people on here who have jobs, but have been on New Deal before.
With people being made redundant and signing on / being referred to ND for the first time, its only fair that they can see real peoples experiences, not a biast view from DWP.
I am rarely taken on time for my appointments. When im late im expected to apologise, so why shouldn’t they? It’s common decency, after all.
Also, the amount of times i’ve waited at the “reception” area to hand my book over is unbelieveable. Never witness such shocking customer service anywhere else.
flibbert:
- We are not mates
and
- Learn how to spell / type
Spot on Chris! The comments of this site are just as equally important as the articles… this is how people have experienced the system and what they hate about it.
When I last signed on I was waiting 34 minutes after the appointment time… If I was a few minutes late and things were running fine I would have been kicked off or sanctioned.
But as they were late I didn’t even get an apology. Maybe it only happens to me, but from my own experience thats a poor service:
a) How I am told to be there early for a specific time every 2 weeks (or be sanctioned)
b) How I would be sanctioned for being late by only a few minutes (think public transport…)
c) How the person who signed me on only turned up 5 minutes before I was called i.e. 29 minutes after my signing on time…
d) How as a jobseeker (“customer”) the staff doesn’t have to be polite into giving an apology… in this case it wasn’t due to being busy but the staff member on extended lunch break… I can’t help think they are saying F**K YOU in their heads with the 2 fingers. Its not about getting anyone sacked, its not even about them being genuine, but in a face-2-face environment when they are late, ignore it so I have to let them know I been waiting so long, they won’t even say “Sorry”… the hardest word or something?
p.s. they are getting like at least 5 times more taxpayers money than me!